Uncelebrated Winner - II

In a Service Organisation What Matters More - the Brand or the Service Rendered by the Staff?

For a long time, in the absence of any gifts from anyone, thought of gifting myself with some parlour time & landed in a local parlour where I came across Saumik, a young man in his 20's. That was my first visit to the parlour. During the entire time of rendering me service, he tried to impress me with his best skills as per my need & body conditions like suggesting me a haircut that would suit my type of hair. He continuously connected with me during those few hours by either giving me few beauty tips or ensuring my comfortable & relaxed stay in the parlour by giving me a coffee or an extra service not part of the bill. At the end he even succeeded in convincing me to apply that black nail paint I had been avoiding so far. Now I will revisit the parlour not because I know the owner but for Saumik who impressed me with his excellent service with a human touch and such staffs in organisations are the ones for whom customers keep coming back irrespective of the popularity of the brand. Chotu in the street corner tea shop was always more popular than the gloved attendant in the 5 star hotel. Hope organisations take cognisance of the contributions of these pillars of strength, the uncelebrated winners, for whom their businesses exist & excel, and take good care of them, the way these exceptional staffs take care of their customers. 

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